Refund Policy

CareerOS-AI is a subscription service. In general, subscription fees are non-refundable once the billing period has started, because we begin providing the Service (including AI compute time) as soon as you subscribe.

That said, we handle refund requests fairly. Where required by law we exceed the minimum. The rest of this policy explains when refunds are available and how to request one.

You may be eligible for a refund in any of these cases:

• Billing error — you were charged the wrong amount, charged twice, or charged after cancellation.
• Unauthorized charge — a family member or unauthorized party subscribed on your card. Contact us before initiating a chargeback.
• Extended service unavailability — an outage of our platform that materially prevents you from using the paid features for an extended period.
• Statutory right — where your local consumer-protection law entitles you to a refund (e.g. EU/UK 14-day cooling-off for digital services subject to conditions, provincial consumer-protection statutes in Canada).

The following are generally not refundable:

• Change of mind after the billing period has started (except where statutory rights apply).
• Partial months. If you cancel mid-cycle you keep access until the end of the paid period; we do not prorate a refund.
• Failure to cancel before an auto-renewal. Please cancel from Settings before your renewal date.
• Dissatisfaction with AI output quality when the feature is functioning as described.
• Loss of access due to a violation of our Terms or Acceptable Use Policy.

Email support@careeros-ai.com with:

• The email address on your CareerOS account.
• The date and approximate amount of the charge.
• The reason you are requesting a refund.
• If billing error — a screenshot of the charge from your card statement.

We typically respond within 2 business days. Approved refunds are processed to the original payment method within 5–10 business days depending on your bank.

Annual plans are a discounted commitment. If you cancel an annual plan mid-term:

• You retain access until the end of the paid term.
• You are not entitled to a refund of the unused portion, except in the eligibility cases listed in section 2.

In some cases we may offer account credit (applied to your next renewal) instead of a cash refund. Credit is optional — you can decline it and we will process the refund per section 4.

Please contact us before initiating a chargeback with your bank. Unresolved chargebacks may result in immediate account suspension per our Subscription & Billing Policy.

We may update this policy. Material changes are communicated on the website or by email. The "Last Updated" date reflects the current version.

Refund requests and questions: support@careeros-ai.com.